How to return/exchange

We accept returns and exchanges within the scope of our return policy. Please feel free to contact us so that we can arrange the return of the product. (You can check the return policy here )

For inquiries by email

the_strap@knot-designs.com

If you are inquiring by email, please fill in the information below.

  1. Order numbers starting with KTS-
  2. Item you would like to return/exchange
  3. Product you wish to exchange (only in case of exchange)
  4. Reason for requesting return (only in case of return)

example)
① It didn't match my watch ② It wasn't what I imagined ③ I wasn't satisfied with the quality of the material ④ Other opinions, etc.

  • *If you use a mobile phone carrier domain (docomo, au, softbank, etc.), please be sure to check the " domain specified reception settings ". If you have not configured your settings to allow " knot-designs.com ", you will not be able to receive a reply from us. Thank you for your understanding.
  • *E-mails we reply to may be moved to your "spam" folder. Please also check your spam folder for replies from our company.

For telephone inquiries

We are currently not responding to telephone inquiries. We apologize for the inconvenience, but please contact us by email. Click here to contact us by email.

Return/Exchange Policy

You can return or exchange the product within 14 days from the shipping date.
The strap must be unopened. Additionally, returns and exchanges will only be accepted in the country of purchase.
In the unlikely event that the item you wish to exchange is not in stock, we will issue a refund.

Shipping procedure (for returns/exchanges)

  1. ① Fill out the required information on the return request form (which can be downloaded here ) and include it in the package.
  2. ②For delivery services, please use a service that allows for tracking and confirmation of delivery, such as Yu-Pack, TA-Q-BIN, or Sagawa Express.